The BSB30215 Certificate III in Customer Engagement is developed for those intent on providing the best in customer services. Main areas covered: Product and service knowledge development, Service delivery and monitoring, Using multiple information systems,Adhering to key performance indicators and Workplace leadership.
BSBCUE301 - Use multiple information systems
BSBCUE307 - Work effectively in customer engagement
BSBCUE309 - Develop product and service knowledge for customer engagement operation
BSBCUS301 - Deliver and monitor a service to customers
BSBITU213 - Use digital technologies to communicate remotely
BSBCMM301 - Process customer complaints
BSBCUE203 - Conduct customer engagement
BSBCUE308 - Conduct outbound customer engagement
BSBCUS402 - Address customer needs
BSBWHS201 - Contribute to health and safety of self and others
BSBWOR203 - Work effectively with others
BSBWOR301 - Organise personal work priorities and development
Information Services Officer, Telemarketer, Customer Service Officer, Senior Customer Service Representative and Client Contact Officer
| Age | 16 years old |
| Work Experience | No |
| Previous education | Year 10 or equivalent |
| Language, literarcy and numeracy test | Level 2 |
| Basic computer skills | Yes |
| Be phisically fit to be able to assist clients | N/A |
| National Police Check | N/A |
| Working with Children Check | N/A |
| Vaccination Card | N/A |
| Be able to attend work placement | N/A |
| Access to PC and Internet | Yes |
| USI | Yes |
Short answers, projects, reports, work placement assessments, demo / role-play
Face to Face
LLN support, career counselling, tutorials, assesment support, referral to personal counselling
Medcast does not guarantee successful completion of this course and/or employment. Medcast holds the right to modify the units included in this qualification
Face-to-face / Online
Duration: 12 months | Classes: 36 weeks | Includes self directed learning
Educational Activities: 0.5 hours
Areas Of Interest: General Practice, Mental Health
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